OUR WARRANTY POLICY
The specific warranty covering your ION Electric Bike is governed by the law of the state or country in which it was purchased, and applies only to bicycles purchased from an Authorized ION Retailer or directly from ION Electric Bikes LLC.
FRAMES AND FORKS:
ION frames made from aluminum and forks are warranted by ION Electric Bike against manufacturing defects in materials and/or workmanship for one (1) year from the date of original retail purchase.
All other components, frame fixtures and finishes (paint and decals) are warranted against manufacturing defects in materials and/or workmanship for a period of one (1) year from the date of original retail purchase
ION warrants that all new electric bicycle main components therein sold by an authorized ION Electric Bike retailer or directly from ION Electric Bikes LLC are warranted to the original retail purchaser against manufacturing defects in materials and/or workmanship for a period of one (1) year from the date of original retail purchase.
This warranty pertains to any of the essential electric bicycle components that are found defective provided that the product was used in a standard and controlled manner, and that it was maintained according to the manufacturer’s instructions manual. Essential components include the electric motor, battery, display, and controller.
Corrosion and oxidation on electrical components is not covered by the warranty. You should dry the contacts on the battery and other electrical parts to prevent corrosion and oxidizing. Electrical contact cleaner can be used to keep connections clean if needed. In extreme weather (for example, in a community where roads are salted in winter) you can apply battery terminal grease as a preventative.
All ION batteries are warrantied for a period of ONE (1) year from the date of original retail purchase for materials and workmanship. Batteries do wear and this warranty does not cover normal wear and tear.
Electric Components and Parts:
All electrical components that are purchased as parts cannot be returned to ION.
TERMS OF LIMITED WARRANTY:
This limited warranty is not meant to suggest or imply that the bicycle cannot be broken or will last forever. It does mean that the bicycle is covered subject to the terms of the limited warranty. This limited warranty applies only to the original owner of an ION Electric Bike and is not transferable to subsequent owners. This limited warranty is void if the bicycle is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident or other abnormal, excessive, or improper use. This limited warranty applies only to bicycles purchased in fully assembled and adjusted condition from Authorized ION Retailers or other outlets specifically authorized by ION to distribute ION bicycles. Damage resulting from normal wear and tear, including the results of fatigue, is not covered. Fatigue damage is a symptom of the frame being worn out through normal use. It is one kind of normal wear and tear, and it is the owner’s responsibility to inspect his/her bicycle. Damage resulting from improper assembly or maintenance, or from installation of parts and accessories not compatible with the ION bicycle, is not covered. All labor charges for warranty service are the responsibility of the bicycle’s owner. In the event that the processing of a warranty claim requires shipping, any such shipping charges are the responsibility of the bicycle's owner. During the duration of this limited warranty, ION will either repair any defective frame or component, or, at our option, replace any defective frame or component with the same or most nearly comparable model or component then available. THIS IS THE EXCLUSIVE REMEDY UNDER THIS WARRANTY. ANY AND ALL OTHER REMEDIES AND DAMAGES THAT MAY OTHERWISE BE APPLICABLE ARE EXCLUDED, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR PUNITIVE DAMAGES. THIS IS THE ONLY WARRANTY MADE BY ION ON ITS FRAMES AND COMPONENTS, AND THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION HEREIN. ANY WARRANTIES THAT MAY OTHERWISE BE IMPLIED BY LAW INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED. This Limited Warranty gives the consumer specific legal rights. The consumer may also have other legal rights which vary from state to state or country to country. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply to you. If it is determined by a court of competent jurisdiction that a certain provision of this limited warranty does not apply, such determination shall not affect any other provision of this limited warranty and all other provisions shall remain in effect.
HOW TO MAKE A WARRANTY CLAIM
If you believe your ION Electric Bikes has a warranty issue, your first point of contact should be your ION retailer where you purchased your bike. The place of purchase will facilitate the claim with ION on your behalf. If you purchased directly from ION, call our customer service line to see if the issue can be resolved. If your issue cannot be resolved over the phone you will be given instructions on how to proceed with your warranty issue.
ALL WARRANTY EXCLUSIONS FOR RENTAL, LIVERY, AND FLEET USE